Returns & Exchanges
At TheHockeyShop, we are committed to providing you with the right gear to elevate your game. If you are not completely satisfied with your purchase, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused items in their original packaging with all tags attached, ensuring the gear is securely packed to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team receives and inspects your gear to ensure it meets our return standards, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing